Careers

You have found the perfect place to pursue your professional career. Excellent career and internship opportunities, extensive, innovative benefits, and personal enrichment reward an individual's commitment to quality and service. If you are interested in knowing how well your skills and talents match up with career opportunities available at LHMC, contact us about our career opportunities.

314-434-5885  LHMC Corporate Office
humanresources@lhmc.com

Summer Internships

We love working with College students to give them a true feel of what our industry and company culture entails through on-the-job training, learning opportunities and networking. Learn more about Internships at Lodging Hospitality Management.

Employment

Click Here to Apply Online



Or download and print a PDF Application for LM Services, Inc.

CURRENT OPPORTUNITIES

1894 Cafe

Cashier

10/28/2020

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

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360 Rooftop Lounge

Security Officer

10/28/2020

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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Host/Hostess

10/28/2020

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

10/28/2020

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Basso

Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Bartender

10/28/2020

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Crowne Plaza St. Louis Airport

Engineer

10/28/2020

Example of Duties
Essential Functions
1. Under direction of the Director of Engineering, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience.
2. Accurate record keeping on assigned tasks is required.
3. Ensure that all safety systems are operable.
4. Respond to guest room calls as required.

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Shuttle Driver

10/28/2020
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Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Front Desk Agent

10/28/2020

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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DoubleTree Collinsville/St. Louis

Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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DoubleTree St. Louis at Westport

Director of Housekeeping

10/28/2020

Manage the day-to-day and long term operations of the Housekeeping and Laundry departments.

Example of Duties
Essential Functions
1. Manage the daily operations of the Housekeeping, and where applicable, the Laundry departments. Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
2. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
3. Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
4. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

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Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Embassy Suites St. Louis Airport

Engineer

10/28/2020

Example of Duties
Essential Functions
1. Under direction of the Director of Engineering, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience.
2. Accurate record keeping on assigned tasks is required.
3. Ensure that all safety systems are operable.
4. Respond to guest room calls as required.

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Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Bartender

10/28/2020

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton St. Louis Airport

Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton St. Louis at the Ballpark

Starbucks Supervisor

10/28/2020

Position Summary
Daily supervision and direction of Corner Shop service staff. Assist in the development, implementation and maintenance of quality standards for outlets.

Example of Duties
Essential Functions
1. Ensure that food and beverage items are being served in a professional and timely manner by communicating with the Baristas. Handle guest complaints.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of Baristas.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, bussing tables and general clerical/cashier duties.

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Holiday Inn St. Louis - Forest Park

Shuttle Driver

10/28/2020
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Homewood Suites Westport

Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Sheraton Westport Plaza Tower

Front Desk Agent

10/28/2020

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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St. Louis Aquarium

Guest Experience Entertainer

10/28/2020

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while providing memorable guest moments.
Duties & Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

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Guest Experience Associate

10/28/2020

Position Summary
This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.
Duties & Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Recommend sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Ensure all admission and sales data is captured to maximize reporting potential.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

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Public Area Attendant

10/28/2020

1. Clean toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents by extending arms overhead, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents.
2. Thoroughly dust all furniture, pictures and shelves, extending arms overhead, bending and stooping if needed.
3. Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
4. Clean ashtrays and empty trash
5. Thoroughly vacuum lobby, hallways and public areas.

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St. Louis Aquarium Foundation

CEC Associate

10/28/2020

The St. Louis Aquarium Foundation is seeking an enthusiastic, upbeat, conservation enthusiast to join our team as a CEC Associate!
Responsibilities include providing guest services, volunteer support, and overseeing the daily operation of the Conservation & Education Center.
Essential Duties & Responsibilities: Ensure all guests have a positive experience in the Conservation & Education Center. Help oversee the CEC operations including providing excellent guest customer service, being able to accurately communicate information about each exhibit and the Aquarium Foundation, and ensuring the exhibits are in working order. Assist the Education Curator in other projects as requested. Greeting volunteers and helping them clock in/out and report to their assigned location

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St. Louis Union Station Soda Fountain

Assistant General Manager

10/28/2020
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Host/Hostess

10/28/2020

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Cashier

10/28/2020

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

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The Cheshire

Starbucks Supervisor

10/28/2020

Position Summary
Daily supervision and direction of Corner Shop service staff. Assist in the development, implementation and maintenance of quality standards for outlets.

Example of Duties
Essential Functions
1. Ensure that food and beverage items are being served in a professional and timely manner by communicating with the Baristas. Handle guest complaints.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of Baristas.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, bussing tables and general clerical/cashier duties.

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Front Desk Supervisor

10/28/2020

Position Summary
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality. Oversee and support Front Office shifts to insure compliance with Hilton operating procedures, standards and total guest satisfaction.

Example of Duties
Essential Functions
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues. Utilize CRM to WOW guests.
8. Motivate all front office personnel with the daily supervision to include staffing, training, discipline, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
9. Complete all other duties assigned by your supervisor or manager.

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Starbucks Barista

10/28/2020

1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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The St. Louis Wheel

Attendant Loader

10/28/2020
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Maintenance Technician

10/28/2020
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The Train Shed

Dishwasher

10/28/2020

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. Detarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.

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Floor Manager

10/28/2020

Position Summary
To coordinate the activities of the outlets staff to deliver quality product and service to restaurant customers.

Example of Duties
Essential Functions
1. Interview, select, train and supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
2. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Maintain communication with all departments to ensure customer service needs are met.
3. Move throughout restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Inspect room service trays.
4. Maintain profitability of outlet to support overall hotel operation. Control labor and inventory costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
5. Utilize prescribed cash handling procedures to accurately charge customers and ensure cashiers’ compliance.

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Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Host/Hostess

10/28/2020

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

10/28/2020

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Union Station

Security Officer

10/28/2020

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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Server

10/28/2020

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Room Attendant

10/28/2020

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Westport Social

Line Cook

10/28/2020

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Security Officer

10/28/2020

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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