Careers

You have found the perfect place to pursue your professional career. Excellent career and internship opportunities, extensive, innovative benefits, and personal enrichment reward an individual's commitment to quality and service. If you are interested in knowing how well your skills and talents match up with career opportunities available at LHMC, contact us about our career opportunities.

314-434-9500  LHMC Corporate Office
humanresources@lhmc.com

Summer Internships

We love working with College students to give them a true feel of what our industry and company culture entails through on-the-job training, learning opportunities and networking. Learn more about Internships at Lodging Hospitality Management.

Employment

Click Here to Apply Online



Or download and print a PDF Application for LM Services, Inc.

CURRENT OPPORTUNITIES

1894 Cafe

Cashier

03/04/2021

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

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360 Rooftop Lounge

Server Assistant

03/05/2021

ESSENTIAL FUNCTIONS
Quickly clear dirty tables and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed.
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including service ware, linen and condiments.
Greet guests in a pleasant and courteous manner, serve beverages, breads and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Respond to cues and act quickly and appropriately to guest requests. Communicate guests’ needs to correct server immediately
Communicate with server/host(ess) to assure efficient seating, table utilization, and customer service
Use 4Core when communicating with all guests
Clean-as-you-go mentality

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Perform any general cleaning tasks using standard property cleaning products as assigned by supervisor to adhere to health standards.
Folding napkins for all meal periods throughout the day to maintain an adequate supply, restocking condiments, etc.
Perform other duties as requested, such as cleaning unexpected spills, or special guest requests and cross-training, to ensure total guest satisfaction.

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Dishwasher

03/04/2021

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. Detarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.

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Security Officer

03/04/2021

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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Bartender

03/04/2021

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Host/Hostess

03/04/2021

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Basso

Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Bartender

03/04/2021

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Host/Hostess

03/04/2021

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Crowne Plaza St. Louis Airport

Shuttle Driver

03/04/2021
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Doubletree Chesterfield

Atheltic Club Housekeeper / Childcare Attendant

03/05/2021

Cleans and maintains all Health Club areas in impeccable condition to achieve company standards of quality. Attends to needs and safety of children during Tot drop hours.

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Summer Seasonal Kids Camp Counselor

03/05/2021

ESSENTIAL FUNCTIONS
Supervise children attending day care and/or kids camp.

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Summer Seasonal Lifeguard

03/05/2021

POSITION SUMMARY
Observes guests in the pool and performs designated rescue practices as needed to ensure guest safety according to local, state and federal health and safety regulations. Monitors pool area to ensure a safe environment for our guests using the pool/Jacuzzi facilities. Provides rescue assistance to guests.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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DoubleTree Collinsville/St. Louis

Houseperson

03/05/2021

Example of Duties
Essential Functions
1. Clean walls, mirrors, tiles, tables windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and/or move furniture which may require lifting bedspreads weighing a maximum of 40 pounds and moving furniture weighing a maximum of 150 pounds.
3. Dust all furniture, pictures, window ledges, and vending areas thoroughly. Maintain cleanliness of public space, i.e. lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout hallways, empty trash, and remove dirty linen from room attendant’s carts.
5. Replenish amenities, linens, and supplies in linen closets, which may require lifting boxes up to 80 pounds.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect hallway areas for cleanliness and appearance. Must report all repairs or maintenance problems to supervisor.
7. Push and/or pull laundry carts.
8. Clean hallways/guest rooms with “Spin Bonnet” machine. Use “Extractor” machine for deep cleaning when assigned.
9. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Shuttle Driver

03/04/2021
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Engineering Supervisor

03/04/2021

Position Summary
Responsible for repair and service of all mechanical equipment in property. Assist the Director with the supervision of the department.

Example of Duties
Essential Functions
1. Under direction of the Director of Engineering, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience.
2. Accurate record keeping on assigned tasks is required.
3. Ensure that all safety systems are operable.
4. Respond to guest room calls as required.

Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must have ability to estimate cost on projects related to refrigeration, HVAC, heating and machinery.

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Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Embassy Suites St. Louis Airport

Engineer

03/04/2021

Example of Duties
Essential Functions
1. Under direction of the Director of Engineering, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience.
2. Accurate record keeping on assigned tasks is required.
3. Ensure that all safety systems are operable.
4. Respond to guest room calls as required.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton Garden Inn St. Louis / Chesterfield

Night Auditor

03/04/2021

Position Summary
Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

Example of Duties
Essential Functions
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.
3. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
4. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
5. Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
6. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Other duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.
• Report suspicious persons or activity to a supervisor immediately

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton Garden Inn St. Louis / O'Fallon

Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton Garden Inn St. Louis Airport

Director of Sales

03/04/2021

Position Summary
To develop and implement a successful marketing and solicitation strategy to secure new business from all market segments and to maintain existing clientele, ensuring maximum profitability for the hotel and quality service for our guests.

Example of Duties
Essential Functions
1. Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.
2. Supervise the development and implementation of departmental business plans, annual budgets, and monthly forecasts. Monitor period to date status of sales goals, implement contingency plans and revise reports as necessary.
3. Develop and conduct persuasive verbal and written sales presentations to prospective clients. Conduct property site inspections with potential large groups. Internally promote LHM marketing programs. Meet with and entertain clients, requiring some travel.
4. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
5. Work closely with the Revenue Manager to determine the proper selling and control strategy of room sales for the hotel.
6. Organize and/or attend scheduled Sales Department and related meetings.
7. Train and develop Sales staff, conduct meaningful performance reviews for the Management Team in the Sales office. Ensure training programs are conducted regularly and LHM’s standards of performance are met. Give guidance and counsel staff toward improvement.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Travel to industry-related tradeshows in various destinations around the world. Reach up to approximately eight feet with or without the assistance of a step ladder in order to set-up and dismantle booth displays and carry a minimum of 25 pounds for transporting material is required.
• Participate in key business organizations as recommended by management and Corporate/Regional Director of Sales.
• Input and retrieve information utilizing a moderately complex computer system to perform file maintenance, prepare correspondence, forecasts and marketing plans.
• Other duties as assigned by the General Manager and/or the Corporate/Regional Director of Sales.

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Hilton St. Louis Airport

Night Auditor

03/04/2021

Position Summary
Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

Example of Duties
Essential Functions
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.
3. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
4. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
5. Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
6. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Other duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.
• Report suspicious persons or activity to a supervisor immediately

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Bartender

03/04/2021

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Hilton St. Louis at the Ballpark

Houseperson

03/05/2021

Example of Duties
Essential Functions
1. Clean walls, mirrors, tiles, tables windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and/or move furniture which may require lifting bedspreads weighing a maximum of 40 pounds and moving furniture weighing a maximum of 150 pounds.
3. Dust all furniture, pictures, window ledges, and vending areas thoroughly. Maintain cleanliness of public space, i.e. lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout hallways, empty trash, and remove dirty linen from room attendant’s carts.
5. Replenish amenities, linens, and supplies in linen closets, which may require lifting boxes up to 80 pounds.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect hallway areas for cleanliness and appearance. Must report all repairs or maintenance problems to supervisor.
7. Push and/or pull laundry carts.
8. Clean hallways/guest rooms with “Spin Bonnet” machine. Use “Extractor” machine for deep cleaning when assigned.
9. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Starbucks Barista

03/04/2021

Position Summary
Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering.

Example of Duties
Essential Functions
1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Discover and responds to customer needs.
• Maintains regular and consistent attendance and punctuality.
• All other duties assigned by manager.

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Bellperson

03/04/2021

Position Summary
Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

Example of Duties
Essential Functions
8. Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Obtains guest name via luggage tags, or by asking the guest. Addresses the guest by name frequently.
9. Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
10. Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road.
11. Read and match luggage tags, write claim tickets and detach portion to give to guest.
12. Organize and store luggage as necessary in a designated area.
13. Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
14. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
15. Drive guests to the destination of their choice that is within a 5 mile radius of the hotel.
16. Complete all other duties assigned.

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Food & Beverage Supervisor

03/04/2021

Position Summary
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

Example of Duties
Essential Functions
1. Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

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Dishwasher

03/04/2021

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. Detarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.

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Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Security Officer

03/04/2021

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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Host/Hostess

03/04/2021

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Front Desk Agent

03/04/2021

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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Holiday Inn Southwest

Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Front Desk Agent

03/04/2021

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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Holiday Inn St. Louis - Forest Park

Houseperson

03/05/2021

Example of Duties
Essential Functions
1. Clean walls, mirrors, tiles, tables windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and/or move furniture which may require lifting bedspreads weighing a maximum of 40 pounds and moving furniture weighing a maximum of 150 pounds.
3. Dust all furniture, pictures, window ledges, and vending areas thoroughly. Maintain cleanliness of public space, i.e. lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout hallways, empty trash, and remove dirty linen from room attendant’s carts.
5. Replenish amenities, linens, and supplies in linen closets, which may require lifting boxes up to 80 pounds.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect hallway areas for cleanliness and appearance. Must report all repairs or maintenance problems to supervisor.
7. Push and/or pull laundry carts.
8. Clean hallways/guest rooms with “Spin Bonnet” machine. Use “Extractor” machine for deep cleaning when assigned.
9. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Shuttle Driver

03/04/2021
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Housekeeping Inspector

03/04/2021

Position Summary
To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and Houseperson staff to maintain LHM’s high standard of cleanliness.

Example of Duties
Essential Functions
1. Visually inspect suites, guest rooms, public spaces and corridors for cleanliness and appearance. Complete written inspections in accordance to LHM’s policy. Update room status upon completion of inspection.
2. Train and monitor performance of Room Attendants, Lobby Attendants, and the Houseperson staff. Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling. Assign staff to their designated work areas and insure that all jobs are completed within the shift. Assist with performance reviews for Housekeeping department. Prepare P.M. room discrepancy report.
3. Take requested inventories of furniture, fixtures, equipment and supplies. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, assisting with employee training and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
4. Complete work orders and submit all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
5. Expedite special guest requests, such as extra towels, blankets or pillows.

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Marriott St. Louis Airport

Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Marriott St. Louis West

Food & Beverage Supervisor

03/04/2021

Position Summary
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

Example of Duties
Essential Functions
1. Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

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Assistant Front Office Manager

03/04/2021

Position Summary
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Example of Duties
Essential Functions
1. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members.
2. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
3. Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
4. Provide ongoing training and support to front desk agents.
5. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
6. Maintain all front desk related equipment and a par stock of supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
• Follow-up on credit opportunities.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Sheraton Westport Plaza Tower

Front Desk Agent

03/04/2021

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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St. Louis Aquarium

Merchandise Associate

03/05/2021

Oversee the selection, acquisition, promotion and sale of all items in the Aquarium retail shop. The position will maximize sales and provide outstanding guest service through the overall management of the retail experience.

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Biologist 1 – Trainer

03/05/2021

We are currently looking for an energetic and dynamic Biologist Trainer 1 to join our team. This role will be responsible for the day-to-day husbandry and wellbeing of the ambassador animals within the Aquarium, with a specific focus on operant conditioning.
As a Biologist Trainer 1, you will be responsible for using operant conditioning to facilitate guest engagement opportunities through public presentations with the facility’s wide variety of animals.
Roles & Responsibilities
• Undertake daily operations to ensure highest level of safety, courtesy, education, efficiency, and operational readiness at all times.
• Train animal behavior and provide enrichment activities.
• Public presentations and interactive programs consistent with the facility’s philosophy and procedures.
• Maintain positive representation to professional agencies and institutions.
• Compliance with health and safety standards in accordance with local municipality, state and federal rules and regulations.
• Provide animal care and ensure habitats meet compliance of facility specific policies and procedures.
• Maintain up-to-date electronic records on animal health, training sessions, enrichment, water quality, system maintenance, and system checks, as necessary.
• Monitor, identify, and communicate any animal health concerns.
• In collaboration with Guest Experience Department and the Aquarium Foundation, ensure habitats and programs engage, educate, and entertain diverse audiences.
• Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.
• Perform daily dive requirements.
• Other duties as assigned.

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Diver

03/05/2021

This position is responsible for managing the day-to-day husbandry operations in the Aquarium. Primary responsibilities include the care, wellbeing and management of all animals under the facility’s care; maintenance of all habitats; and positive management of all staff within the Life Sciences Department.
Duties & Responsibilities:
• Manage, support and supervise all staff within the Life Sciences Department to ensure highest level of safety, courtesy, education, efficiency and operational readiness at all times.
• Manage activities to maintain positive representation to professional agencies, institutions and various committees.
• Ensuring compliance with health and safety standards in accordance with local municipality, state and federal rules and regulations.
• Ensure animal care and habitats meet compliance of facility specific policies and procedures.
• Coordinate the maintenance and operation of life support systems and other technical systems.
• Manage the schedule of the Life Sciences staff to ensure adequate staffing levels are maintained for all animal husbandry needs and habitat maintenance.
• Monitor the Life Sciences inventory and departmental expenditure in order to reduce loss/waste, control costs and accurately communicate expenses.
• Proactively assist in the implementation of new habitats and educational opportunities in order to maximize revenues and guest experience.
• Maintain up-to-date electronic records on animal health, water quality, system maintenance, system checks and stock reports.
• Monitor and identify the effectiveness of habitats, including comprehensive review and improvement of animal habitats and animal care standards.
• Monitor and identify animal health concerns, disease diagnosis and water quality concerns.
• Communicate to General Curator, veterinary and water quality staff any animal care concerns to develop and implement a care and treatment plan.
• Assist in the development and implementation of policy and procedure documents.
• Manage and control department and company objectives and key performance indicators.
• Manage emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
• Assist in the preparation of periodic reports for all Life Sciences and Department activities.
• In collaboration with Guest Experience Department and the Aquarium Foundation, ensure habitats and programs engage, educate and entertain diverse audiences.
• Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.
• Perform daily dive requirements.
• Other duties as assigned.

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Ropes Course / Mirror Maze Supervisor

03/05/2021

Responsible for assisting in the overall operations and efficiency across Admissions, Guest Experience and Housekeeping. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service throughout the ropes course, in a professional and courteous manner. This role will lead a team to adhere to strict safety standards, while providing memorable guest moments.

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Ropes Course / Mirror Maze Manager

03/05/2021

Responsible for the safety and guest experience across Admissions, Guest Experience and Housekeeping. This position is responsible for the direction, organization and overall guest experience of the Ropes Course operations. The Ropes Course Manager will motivate and inspire team members to perform at their very best through role modeling, providing feedback, recognition, respect and frequent communication. This role will also lead a team to adhere to strict safety standards, while providing memorable guest moments.

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Guest Experience Entertainer

03/04/2021

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while providing memorable guest moments.
Duties & Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

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Guest Experience Associate

03/04/2021

Position Summary
This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.
Duties & Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Recommend sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Ensure all admission and sales data is captured to maximize reporting potential.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

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St. Louis Union Station Soda Fountain

Server Assistant

03/05/2021

ESSENTIAL FUNCTIONS
Quickly clear dirty tables and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed.
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including service ware, linen and condiments.
Greet guests in a pleasant and courteous manner, serve beverages, breads and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Respond to cues and act quickly and appropriately to guest requests. Communicate guests’ needs to correct server immediately
Communicate with server/host(ess) to assure efficient seating, table utilization, and customer service
Use 4Core when communicating with all guests
Clean-as-you-go mentality

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Perform any general cleaning tasks using standard property cleaning products as assigned by supervisor to adhere to health standards.
Folding napkins for all meal periods throughout the day to maintain an adequate supply, restocking condiments, etc.
Perform other duties as requested, such as cleaning unexpected spills, or special guest requests and cross-training, to ensure total guest satisfaction.

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Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Bartender

03/04/2021

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Example of Duties
Essential Functions
1. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the Food and Beverage department as per guest occupancy.
2. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
3. Greets guests in a courteous and friendly manner, addresses the guest by name whenever possible. Mixes, garnishes and presents drinks with standard ingredient recipes and practicing prudent portion control.
4. Inputs orders into a register at the point of sale and creates a check for each guest. Maintains an accurate record of all beverage items served.
5. Processes cash, credit cards and/or voucher transactions, makes change as needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all monies.
6. Stores and secures all beverage, food and other equipment, deposits cash and vouchers, drops and secures bank.

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Host/Hostess

03/04/2021

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Starbucks - The Chesire

Starbucks Barista

03/04/2021

Position Summary
Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering.

Example of Duties
Essential Functions
1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Discover and responds to customer needs.
• Maintains regular and consistent attendance and punctuality.
• All other duties assigned by manager.

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Starbucks - Westport Plaza

Starbucks Barista

03/04/2021

Position Summary
Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering.

Example of Duties
Essential Functions
1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Discover and responds to customer needs.
• Maintains regular and consistent attendance and punctuality.
• All other duties assigned by manager.

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The Cheshire

Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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The St. Louis Wheel

Maintenance Technician

03/04/2021
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Attendant Loader

03/04/2012
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Train Shed

Dishwasher

03/04/2021

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. Detarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.

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Floor Manager

03/04/2021

Position Summary
To coordinate the activities of the outlets staff to deliver quality product and service to restaurant customers.

Example of Duties
Essential Functions
1. Interview, select, train and supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
2. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Maintain communication with all departments to ensure customer service needs are met.
3. Move throughout restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Inspect room service trays.
4. Maintain profitability of outlet to support overall hotel operation. Control labor and inventory costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
5. Utilize prescribed cash handling procedures to accurately charge customers and ensure cashiers’ compliance.

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Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Host/Hostess

03/04/2021

1. Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
2. Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
3. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
4. Maintain the Hostess stand in a clean and organized manor. Return all items of CGS to the side station for re-use. Keep newspapers and menus clean and organized.
5. Table support required once guest has been directed to their table, additional place settings removed, coffee or juice offered if servers are busy.
6. Always greet using LHM 4 core standards.
7. Breakfast shifts bank must be maintained every day in the host station for making change. Weekends may be required to cashier.
8. During peak business take an active role in restaurant cleanliness and organization, including sweeping up debris from the buffet and around tables in the dining room.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Union Station

Groundskeeper Supervisor – Complex

03/05/2021

Supervise and work along side associates performing a wide range of groundskeeping operations including Trash pick up and removal, maintenance issues, cleaning tables, and safety procedures. Maintain property operations and appearance to the high standards of the Company.

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Starbucks Barista

03/04/2021

Position Summary
Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering.

Example of Duties
Essential Functions
1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Discover and responds to customer needs.
• Maintains regular and consistent attendance and punctuality.
• All other duties assigned by manager.

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Bellperson

03/04/2021

Position Summary
Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

Example of Duties
Essential Functions
8. Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Obtains guest name via luggage tags, or by asking the guest. Addresses the guest by name frequently.
9. Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
10. Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road.
11. Read and match luggage tags, write claim tickets and detach portion to give to guest.
12. Organize and store luggage as necessary in a designated area.
13. Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
14. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
15. Drive guests to the destination of their choice that is within a 5 mile radius of the hotel.
16. Complete all other duties assigned.

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Banquet Server

03/04/2021

Position Summary
Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Example of Duties
Essential Functions
1. Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware.
2. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
3. Greet guests and respond to requests in a friendly and courteous manner.
4. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
5. Replenish beverages as necessary, and check with guests for overall satisfaction.
6. Once banquet is complete, reset banquet room according to Captain’s specifications to ensure the readiness of the room for the following function.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Perform all duties as assigned by supervisor including sidework to include replenishing condiments and restocking banquet shelves with supplies and cross-training.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

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Banquet Set-Up Attendant

03/04/2021

Position Summary
To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Example of Duties
Essential Functions
1. Communicates continually with supervisor during shift to ensure the accurate set up of function rooms.
2. Set up all meeting/function rooms to guest specifications. This involves considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc. from storage area to meeting rooms.
3. Supply and replenish meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.
4. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.
5. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Perform other duties as requested, such as cleaning up unexpected skills, or special guest requests.

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Food Runner

03/04/2021

MAJOR FUNCTIONS:
Expedite food from the kitchen to the restaurant, clean and make sure the buffet is presentable and the food is displaced nicely, and maintaining high sanitation standards.

MAJOR RESPONSIBILITIES:
• Report to work at the scheduled time and in the appropriate uniform.
• Comply with Hilton’s “clean as you go” policy.
• Always use the associate entrance when going in and out of the hotel and stay in your work area. Do not loiter after work.
• Be hospitable to both guests and co-workers; follow hotel policies.

SPECIFIC JOB DUTIES:
• Set up the buffet.
• Keep the service area clean at all times and ensure that the area is stocked in accordance with the par checklist.
• Assist in collecting finished plates, glasses, etc and ensure proper breakdown of dishes at the stewarding area.
• Collect the necessary supplies from the storeroom on a daily basis, collect the linen from the laundry and prepare the napkins as per prescribed procedure.
• Assist as needed

SPECIAL JOB PREREQUISITES:
• Neat in appearance and well groomed
• Able to work with little supervision; is responsible and trustworthy
• Able to lift heavy objects
• Friendly disposition and well-mannered
• Must be punctual
• Must be able to communicate in English well enough to understand schedules and cleaning checklists
• Must be organized
• Must be able to work quickly

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Lead Steward

03/04/2021

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings. Assist the Executive Steward with daily supervision and direction of stewarding staff.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. De-tarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.
6. DE lime dish machine twice a week.
7. Ability to make decisions in stressful situations.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.
• Perform and direct staff in a productive manner.
• Always ready to assist staff in heavy volume.

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Food & Beverage Supervisor

03/04/2021

Position Summary
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

Example of Duties
Essential Functions
1. Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

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Dishwasher

03/04/2021

Position Summary
Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Example of Duties
Essential Functions
1. Promptly and carefully sort soiled silverware so that it can be put through the dish machine properly. Quickly wash all ware and replace in storage areas.
2. Keep dish machine properly cleaned and filled with water per hotel standards.
3. Operate burnishing machine to ensure proper finish on silverware.
4. Detarnish/polish silverware for proper appearance.
5. Clean kettles, tilt skillets, pots and pan promptly and completely so cooks can carry out their work.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
• Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Keep floors dry and clean to avoid slip/fall accidents.
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc.
• Report any suspicious persons or activity to a supervisor immediately.

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Security Officer

03/04/2021

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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Server

03/04/2021

1. Check station before, during and after shift for proper set-up and cleanliness.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
4. Present legible and accurate guest checks/tickets to the kitchen, provide additional information regarding the order as necessary.
5. Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments.
6. Replenish beverages as necessary and check will guests for overall satisfaction.
7. Market and serve upon request and dessert items or specialty coffees.
8. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.

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Room Attendant

03/04/2021

1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 pounds.
3. Dust all furniture, pictures, window ledges, and shelves thoroughly. Check under bed to remove trash or other debris. Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
4. Push and pull vacuum throughout entire room and empty trash.
5. Replenish amenities, linens, and supplies in guest rooms.
6. Sign for keys, retrieve, push cart weighing up to 150 pounds. Visually inspect rooms for cleanliness and appearance and signify completion of room. Must report all repairs or maintenance problems to supervisor.
7. Greet guests in hallways or in passing, ask if they are enjoying their stay.

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Front Desk Agent

03/04/2021

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

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Westport Social

Line Cook

03/04/2021

1. Prepares all foods in accordance to standard recipes and as specified by the guest. Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
4. Ensures all equipment in working areas is clean and in proper working condition.
5. Prepares requisitions for supplies and food items for production in work station. Reads and employs math skills to appropriately prepare items according to recipes.

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Security Officer

03/04/2021

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

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