As Corporate Director of Training and Development for Lodging Hospitality Management, Anne LaRocca Conway strives for continuous growth and development of associates through means of training programs tailored to each individual property in the LHM family. She focuses on the development of the company as a whole through means of identifying and training on LHM Best Practices, overseeing and identifying areas of strength and improvement for each property’s guest service scores, and recognizing outstanding associates. Conway is certified to facilitate guest service programs for every brand in the LHM portfolio, and is responsible for the development and implementation of LHM’s service culture and leadership initiatives.

Conway brings a sense of entrepreneurism to LHM as she spent a number of years working at her family’s restaurants. After graduating from University of Missouri-Columbia with a B.S. in Hotel and Restaurant Management, Conway gained experience working in hotels as manager in the Food and Beverage discipline as well as the Front Office. Her love for working with associates drew her to the field of training. As a Property Service Culture Trainer for Sheraton and Four Points by Sheraton, Conway was awarded Starwood’s PSCT Outstanding Achievement award. She also trains in the field of responsible alcohol service as a certified TIPS trainer and is an active member of the St. Louis Hospitality Human Resources Association.

She is an active alumni supporter of Alpha Delta Pi National Sorority and the University of Missouri-Columbia Hotel and Restaurant Management program. Conway holds a Master’s Degree in Human Resources Management from Washington University in St. Louis. Her passion for excellence in hospitality and training is apparent in her guest service expertise and her enthusiasm makes her an asset to LHM.