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Client Recommendations
"Mr. O'Loughlin and his colleagues
assumed the responsibilities of
the management of The Plaza Inn Hotel
in January 1994.
Assuming such responsibility at
this time of the year was indeed a very
difficult challenge. Mr O'Loughlin met
this challenge extremely well.
We recommend Mr. O'Loughlin,
his associates and his company as
responsive, efficient and diligent hotel
operators who consistently demonstrated
integrity and honesty in their dealings."
Joseph L. Hiersteiner
The Plaza Inn Company
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"I do wish to extend to you my sincere
appreciation for your continued
involvement and support in promoting
the best interest of the lodging industry
within the greater St. Louis area.
The lodging industry within the
greater St. Louis area has been wellserved
by that participation, and I trust
will continue to derive that benefit."
Edward L. Thomeczek
Executive Director
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"I found LHM to be very competent
concerning both internal hotel operations
and general market conditions and
expectations. The thorough accounting
analysis and the depth of LHM's operational
experience greatly enhanced our
ability to identify concerns and obtain
safeguards.
I very much enjoyed working with
LHM and have found your personnel to
be responsive and capable."
Susan Bradley Buse
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"I commend Mr. O'Loughlin's
group for their efforts in helping our
organization in several projects. The first
involved a foreclosure on a Days Inn
franchise in the St. Louis market. They
were able to react quickly to the unique
nature which involved a Friday morning
surprise takeover of a property first discussed
with him the previous Tuesday.
LHM moved quickly to stabilize operations
and to execute a business plan
designed to enhance the resale value of
the hotel. Their efforts helped our institution
avoid a loss on this property.
In recent months, Mr. O'Loughlin
has also been of considerable help to me
as part of the planned restructuring of a
loan secured by 16 Holiday Inns. His
knowledge of the hotel business and
Holiday Inn operations have helped me
avoid several pitfalls planned by the borrower
and their advisors.
Beyond the profit considerations of
choosing a management team, I have
always known Mr. O'Loughlin to be honest
and forthright in his dealings with me
as a client."
Joseph D. Garea
Senior Vice President
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"I am writing this letter to commend your
company for its efforts in helping to
make Traveler's T/B Hotel Report a success.
LHM was chosen as a test management
company for what is now our standard
Hotel Trial balance Report. This
report has created more consistent and
accurate reporting for our hotels."
Alan Blais
Senior Accountant
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"We are indeed fortunate to have a
person of your qualifications expressing
a willingness to serve. I shall look forward
to our association."
Buzz Westfall
St. Louis County Executive
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"I have particularly appreciated the
leadership role, civic involvement and
the visible influence and support demonstrated
by you and members of your management
company through organizations
such as the Hotel Association and the
Convention and Tourism Commission."
Vincent Schoemehl, Jr.
Mayor of St. Louis
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"I want you to know how encouraging
it was to observe the results of your
operation at the Oakland Hilton Inn since
you have taken over the management.
The trend for a profitable operation and a
continued profitability for the future is
encouraging.
You are to be complimented and I
know you will continue to show continued
progress."
William H. Edwards
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"Thank you for making the comments
about importance of the tourism
industry in Missouri and the nation. It is
a real pleasure to work with you."
Kit Bond
Missouri Governor
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"The Chicago office awarded your
company two hotels in September of
1990. The Marten House in Indianapolis,
which you worked successfully with our
asset manager to sell to St. Vincent's
Hospital, and the Airport Hilton in St.
Louis. St. Vincent's was impressed with
your professional management and
awarded your company a contract.
The St. Louis Airport Hilton was a
major problem to ascertain the proper
direction in increasing value to prepare
for sale. Your company underwent an
extensive rehab and put together a team
to aggressively increase occupancy and
profitability.
The results are rather dramatic. The
first three months on 1990 you improved
operating profits by $200,000. During
1991, while undergoing renovation, profits
increased $800,000. Now, after three
months, the property is ahead of projections
which indicates 1992 will be over
$1,000,000 improvements in profit over
the previous management companies.
This is what we look for in a management
company. The ability to work
hard for the client's goals and achieve
them with positive results."
John J. Derby
Senior Vice President
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"LHM has contributed greatly to
the success of the community's overall
marketing program which has seen an
increase of 116 percent in convention
attendance and meetings in the past five
years."
John G. Walsh
President
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"It is important that a general manager
become involved in civic and local
activities. I am happy to know your local
Chamber of Commerce recognizes the
contributions you can make by serving
on its Board."
Barron Hilton
President
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"I wanted to write to let you know
our appreciation of your firm's exemplary
management of this asset we own.
Your management has once again
contributed to the successful operations
and sale of previously owned, troubled
real estate.
Special thanks need to go to Craig
Cobler and many others who contributed
to the successful turnaround of this property
and are the mark of the excellent
team you have assembled."
Kenneth R. Downs
Vice President
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"LHM has managed the Knights Inn
since last July. The Huntington Bank has
been very pleased with LHM's performance
particularly in the following areas:
LHM coordinated and oversaw an
asbestos removal project while maintaining
partial operation of the hotel.
LHM has maintained its commitment
and responsiveness to actively manage
the property even though a sale and
therefore termination of their contract is
imminent.
Overall, the relationship has been
very good and I will consider using LHM
for hotel property management services in
the future."
David Vogt
Assistant Vice President
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"I have seen so much evidence of
your good work in recent months! I can
judge the standards you set for yourself,
your hotel, and your staff.
The service exhibited by the staff
during the conference and dinner was
excellent. Evidently the hospitality training
principles are not just a topic you can
speak about, but one that you adhere to
every day with the Hilton staff.
Your personal enthusiasm within
Deleware's professional tourism community
is a model for others to follow."
Frankie F. Miller
Director, Tourism Services
"We’re proud of our partnership with LMH, owners of five Hilton Family of Brands properties in the St. Louis area. LMH’s commitment to excellence greatly contributes to the successful growth of our brands in the region."
Jeff Diskin
Senior vice president – brand management
Hilton Hotels
Since their acquisition of the Sheraton Westport Hotel Plaza and Chalet in St. Louis, LHM has been a valuable ownership group within Starwood Hotels & Resorts. When they later built the Four Points by Sheraton Fairview Heights in Illinois, I was able to work with them directly in my role at Four Points brand management.
Since they have opened their doors, the Four Points in Fairview Heights is consistently recognized as a top performer of our North American hotels and was honored as Hotel of the Year in 2005. Fairview Heights was also chosen to host a global Four Points meeting earlier this year and called out as a “best practice” for other properties.
The property continues to pull in high guest satisfaction scores which, I believe, is largely because of the management team in place. The General Manager Stacy Cutler not only runs daily operations within the hotel, but was also chosen to sit on Starwood’s General Manager Advisory Council.
I have enjoyed working with Stacy and LHM throughout our relationship, and look forward to expanding our business partnership in the future. Please take this letter as my letter of recommendation of LHM.
Regards,
Hoyt H. Harper II
Senior Vice President Sheraton Brand
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111 Westport Plaza · Suite 500 · St. Louis, MO. 63146
· Phone: 314-434-9500 ·
Fax: 314-434-5885
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