Interact positively with customers promoting hotel facilities and services. Resolve guest issues by conducting thorough research of the situation in order to choose the most effective solution to satisfy the parties involved, while maximizing hotel profitably.
- Move throughout the facility to visually monitor and take action to ensure service standards are being met in all departments. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
- Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of the entire hotel. Visually inspect all areas of the hotel on a daily basis to ensure cleanliness, safety and efficiency of the entire operation. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise and advise key personnel of emergency procedures.
- Investigate accidents, thefts, property loss, company policy violations and unlawful activities. Document details, take immediate appropriate action when necessary and advise management. Keep guest and employee safety as primary concern.
- Coordinate and monitor for efficiency safety and security related programs for overall hotel including: evening lost and found process, issuance of hotel keys, fire preparedness training, and evacuation drills, etc.