Assistant Manager Starbucks @ Sheraton
Assist the General Manager in coordinating the activities of the staff to deliver quality product and service to Starbucks customers.
Interview, select, train, supervise, counsel and discipline Starbucks staff for the efficient operation of the Store. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
Interact positively with customers, resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain communication with all departments to ensure customer service needs are met.
Move throughout facility and staff areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.