Hire, schedule and train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquettes for different types of service. Monitor staff performance. Define performance requirements and develop action plans for achieving goals.
Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up.
Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
Supervise clean up of function rooms and proper breakdown and storage of equipment.
Enter billing information via a computerized or manual system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked.
Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions