Hilton St. Louis Airport

Oversee and support bellman shifts to insure compliance with LHM operating procedures, standards and total guest satisfaction. Ensure the highest guest satisfaction.

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Responsible for maintenance, set up, food production and quality control of all meat, fish and other food items prepared in the kitchen.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.

Room attendants clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. Clean occupied guest rooms.

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Act as Manager on Duty on occasion and respond to emergency codes.

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

To deliver and serve food and/or beverage items promptly to the guest while in the guest room, using a friendly and courteous manner maintaining quality and guest satisfaction. Take room service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction.

Keeps hot items on the buffet food line filled, clean, and attractive, to ensure the highest level of customer satisfaction.