Hilton St. Louis Airport

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.Prepare correspondence to customers, internal booking reports and file maintenance.Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required.Work with other departments within the hotel to provide quality service to customers.Attend trade shows, community events and industry meetings.Develop/maintain knowledge of market trends, competition and customers.

Respond to potential client inquiries in a timely manner to obtain new accounts. Manage accounts to achieve guest satisfaction, solicit past and new business to ensure all sales goals (room night, avg. rate, room rental) are achieved or exceeded.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made.  Recommend remedial action when and where necessary.  Safeguard owner assets by creating and maintaining sound internal control systems.  Participate in total hotel management as a member of the hotel Executive Committee.

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.