Hilton St. Louis Airport

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Maintain the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to maintain an attractive hotel.

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.

Room attendants clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. Clean occupied guest rooms.

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

To deliver and serve food and/or beverage items promptly to the guest while in the guest room, using a friendly and courteous manner maintaining quality and guest satisfaction. Take room service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction.

Keeps hot items on the buffet food line filled, clean, and attractive, to ensure the highest level of customer satisfaction.

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.