Marriott St. Louis Airport

1. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers in understand inquiries and requests.  Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.  Assign reservations based on guest preferences and availability.
2. Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency.  Requires English writing skills in the event that the computer system in inaccessible and manual documentation of reservations is required.
3. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested.  Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
4. Enter rooming lists and input reservations on a daily basis and update changes that are made throughout the day. Work with the Sales department to assure all items are correct (routing, billing and group room blocks are managed). Check websites that do not interface and input reservations daily.

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.