The Cheshire

Position Summary
Daily supervision and direction of Corner Shop service staff. Assist in the development, implementation and maintenance of quality standards for outlets.

Example of Duties
Essential Functions
1. Ensure that food and beverage items are being served in a professional and timely manner by communicating with the Baristas. Handle guest complaints.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of Baristas.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Provide direct service to guests as needed, including, but not limited to, bussing tables and general clerical/cashier duties.

Position Summary
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality. Oversee and support Front Office shifts to insure compliance with Hilton operating procedures, standards and total guest satisfaction.

Example of Duties
Essential Functions
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservation print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering, speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
7. Problem solve, resolve all customer issues. Utilize CRM to WOW guests.
8. Motivate all front office personnel with the daily supervision to include staffing, training, discipline, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
9. Complete all other duties assigned by your supervisor or manager.

1. Prepare Starbucks beverages to standards while following health, safety and sanitation guidelines for all products.
2. Greet guests promptly and in a friendly and courteous manner. Address the guest by name whenever possible. Explain specials and/or restaurant promotions to create guest awareness.
3. Follow store policy and procedures for operational flow at each station.
4. Follow standards for merchandising, stocking, rotating and storing products.
5. Perform cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
6. Promptly present guest check and accurately process cash, credit card and/or voucher transactions.