Careers - Lodging Hospitality Management

Careers

You have found the perfect place to pursue your professional career. Excellent career and internship opportunities, extensive, innovative benefits, and personal enrichment reward an individual’s commitment to quality and service. If you are interested in knowing how well your skills and talents match up with career opportunities available at LHMC, contact us about our career opportunities.

314-434-9500 LHMC Corporate Office
humanresources@lhmc.com

Summer Internships

We love working with College students to give them a true feel of what our industry and company culture entails through on-the-job training, learning opportunities and networking. Learn more about Internships at Lodging Hospitality Management.

Employment

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.

https://www.anthem.com/machine-readable-file/search/

Transparency in Coverage

Health and Human Services and the departments of Labor and Treasury finalized the Transparency in Coverage rule that requires group health plans to post publicly available machine-readable files that include in-network negotiated payment rates and historical out-of-network charges for out-of-network charges for covered items and services.  You can access the following link to BlueCross BlueShield of IL’s site to locate the files that apply to LM Services’ limited medical (i.e. MEC) coverage: https://www.bbadmin.com/healthplan-transparency/



CURRENT OPPORTUNITIES

1894 Cafe
Cashier

06/28/2022

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

360 Rooftop Lounge
General Manager

06/28/2022

  1. Lead, through subordinate staff, the effective management of the Bar, Restaurant and Kitchen functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
  2. Direct the maximization of revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
  3. Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
Cocktail Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Barback

06/28/2022

Ensure that the bar is set and maintained so that the bar staff has everything it needs to run an effective operation, as well as maintaining the cleanliness of the outlet, running food, and set-up and breakdown of the bar.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Server Assistant

06/28/2022

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Host/Hostess

06/28/2021

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Basso
Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Crowne Plaza St. Louis Airport
Sales Manager/EMM

06/28/2022

Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. Compiles and/or directs the preparation of reports pertaining to the operation of the Sales, Front Office, and Housekeeping Departments. Supervise the development and implementation of departmental business plans, annual budgets, and monthly forecasts.  Monitor period to date status of sales goals, implement contingency plans and revise reports as necessary. Develop and conduct persuasive verbal and written sales presentations to prospective clients. Conduct property site inspections with potential large groups.  Internally promote LHM marketing programs.  Meet with and entertain clients, requiring some travel. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. Work closely with the Reservations Manager to determine the proper selling and control strategy of room sales for the hotel. Organize and/or attend scheduled Sales Department and related meetings. Train and develop Sales staff, conduct meaningful performance reviews for the Management Team in the Sales office. Ensure training programs are conducted regularly and LHM’s standards of performance are met.  Give guidance and counsel staff toward improvement.

Assistant Front Office Manager

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.
Housekeeping Supervisor

06/28/2022

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

Server Assistant

06/28/2022

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

Shuttle Driver

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Doubletree Chesterfield
Lifeguard (Seasonal)

06/28/2022

Certification required for this position

Conducts all opening procedures including obtaining pool keys, unlocking cabinets and straightening chairs. Wipes down, sets up and moves all pool equipment. Monitors pool area to ensure a safe environment for our guests or members. Provides rescue assistance to guests if needed including administering first aid or CPR.
Picks up, stocks, restocks and drops off all  pool towels.
Cleans and vacuums the pool, Jacuzzi, deck and tiles. Handles, stores and utilizes all chemicals properly and safely.
Assists guests and members with seating, towels and informing them of amenities and property information.
Reports any maintenance deficiencies to the Engineering department for corrective action.
Resolves any guest complaints or involved management if needed.
Athletic Club Housekeeper

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

 

Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Housekeeping Supervisor

06/28/2022

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Maintenance Technician

06/28/2022

DoubleTree Collinsville/St. Louis
Food & Beverage (Outlets) Manager

06/28/2022

Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints.  Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.

Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.

Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Public Area Attendant

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Laundry Attendant

06/28/2022

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Shuttle Driver

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Banquet Server

06/28/2022

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

DoubleTree St. Louis at Westport
Assistant Front Office Manager

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.
Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Embassy Suites St. Louis Airport
Breakfast Attendant

06/28/2022

  1. Set up buffet by filling up bins with ice, stock utensils, plates and all other items necessary to complete buffet.
  2. Turn on warmers and place all food in their proper areas.
  3. Maintain a full buffet throughout the shift by restocking all items.
  4. Assist servers by quickly clearing dirty table settings and prepare table for resetting.
  5. Greet guests in a pleasant and courteous manner.
  6. Transport all dirty serviceware from dining room to dishwashing area for proper cleaning.
  7. Break down the buffet by removing all items and storing them in their proper areas, clean items and restock them as needed for the next day.
  8. Wipe down the buffet, sweep and mop the floors.
Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Hilton Garden Inn St. Louis / Chesterfield
Laundry Attendant

06/28/2022

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Hilton Garden Inn St. Louis / O'Fallon
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Shuttle Driver

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Hilton Garden Inn St. Louis Airport
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Hilton St. Louis Airport
Front Desk Supervisor

06/28/2022

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.  Oversee and support Front Office shifts to insure compliance with Hilton operating procedures, standards and total guest satisfaction

Executive Chef

06/28/2022

We are looking for an Executive Chef for our 297 room hotel. The duties include:

– Responsible for enhancing the food product that is presented to guests. Make changes that respond to the marketplace and to guests’ needs, both present and anticipated. Recommend changes to the food product. Use market research to develop new products.
– Responsible for maintaining quality of food product and ensuring consistency in food delivery and standards.
– Work in support of team goals and measures effectiveness through the Food & Beverage profit and service performance of the hotel.
– Responsible for the selection, training and development of the personnel within the department. Able to exercise hire and fire discretion within policies. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Job Requirements:

– Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
– Must possess basic computational ability.
– Must possess basic computer skills.
– Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
– Extensive knowledge of menu development, insight into marketing, cost and wage control.
– Thorough knowledge of food products, standard recipes and proper preparation.
– Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
– Ability to supervise large staff and accomplish goals on a timely basis.
– Ability to conduct meetings, menu briefings and maintain communication lines between line staff and Food & Beverage Manager.

Previous hotel experience preferred.

Human Resource Generalist

06/28/2022

  1. Interview candidates and use good judgment skills to forward qualified applicants to department managers. Complete all necessary paperwork including:  Interview evaluation, applicant flow log, personnel requisition, etc.  Complete background checks on candidates we are pursuing.
  2. Enroll employees and assist in the administration of all benefit programs.
  3. Assist and maintain employee files.
  4. Handle clerical office functions including: answering phones and responding to inquiries, type and prepare Human Resource documents and correspondence.
  5. Establishes and audits all internal financial controls, including purchasing, cash handling and disbursements, inventories, hotel equipment, master keys and personnel time records.
Cocktail Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Shuttle Driver

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Banquet Server

06/28/2022

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Maintenance Technician

06/28/2022

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Hilton St. Louis at the Ballpark
Valet Parking Attendant

06/28/2022

Job Responsibilities

Though job responsibilities vary based on company and venue.

  • Park and retrieve cars
  • Greet customers
  • Manage the Valet Podium
  • Organize vehicles
  • Manage parking area (barricades, directing traffic, etc.)
  • Protect cars
  • Basic car servicing (jump a car)
  • Wear a uniform
  • Groom appropriately
  • Hand out Claim Tickets
  • Manage Keys

 

Assistant Front Office Manager

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.
Room Service Server

06/28/2022

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.

Director of Rooms

06/28/2022

  • Supervise all Rooms Department Managers on daily, weekly, monthly and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
  • Develop and execute Room’s division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
  • As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Kitchen Supervisor

06/28/2022

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products

Cocktail Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Public Area Attendant

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Kitchen Supervisor

06/28/2022

supervise the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.

Laundry Attendant

06/28/2022

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Housekeeping Supervisor

06/28/2022

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Server Assistant

06/28/2022

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Banquet Server

06/28/2022

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Cashier

06/28/2022

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bellperson

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Barista

06/28/2022

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

Maintenance Technician

06/28/2022

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Homewood Suites Westport
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Hospitality Audio Visual Services
Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

LHM Corporate
Staff Accountant

06/28/2022

Plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made.  Recommend remedial action when and where necessary.  Safeguard owner assets by creating and maintaining sound internal control systems.  Participate in total hotel management as a member of the hotel Executive Committee.

 

Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Marriott St. Louis Airport
Assistant Front Office Manager

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.
Catering Manager

06/28/2022

A catering sales manager targets and coordinates catering sales efforts. The job involves initiation and development of quality leads to ensure growth of catering sales.

The primary responsibility of a catering sales manager is to develop existing business and solicit new catering business through catering lead generation and catering sales marketing. The sales manager solicits new catering customers through traditional and non-traditional sales techniques.

 

Other important duties include booking, selling, planning and coordinating all special social events while assuring the highest level of customer service. Generating revenue, establishing new accounts, monitoring booking space, booking repeat business while keeping quality consistently high, conducting catering sales presentations and catering sales calls also falls under the purview of a catering sales manager job.

 

Market

 

Corporate, Government, Association, Local Social Catering, Class/Family Reunions and Weddings

 

Duties & Responsibilities

Qualify needs of client/business, conduct site inspections, generate proposals, prepare contracts, work as customer liaison between client and hotel, create banquet event orders, collect payment, on-site for execution of events, post con follow up and re-solicit as necessary.

Skills

 

Demonstrates strong verbal and written communication skills

Teamwork Oriented

Maintains a Good Energy Level

Thorough and Organized

Professional

Punctual

Kitchen Supervisor

06/28/2022

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products

Manager On Duty (MOD)

06/28/2022

Interact positively with customers promoting hotel facilities and services.  Resolve guest issues by conducting thorough research of the situation in order to choose the most effective solution to satisfy the parties involved, while maximizing hotel profitably.

  1. Move throughout the facility to visually monitor and take action to ensure service standards are being met in all departments. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
  2. Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of the entire hotel. Visually inspect all areas of the hotel on a daily basis to ensure cleanliness, safety and efficiency of the entire operation. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise and advise key personnel of emergency procedures.
  3. Investigate accidents, thefts, property loss, company policy violations and unlawful activities. Document details, take immediate appropriate action when necessary and advise management. Keep guest and employee safety as primary concern.
  4. Coordinate and monitor for efficiency safety and security related programs for overall hotel including: evening lost and found process, issuance of hotel keys, fire preparedness training, and evacuation drills, etc.
Cocktail Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Kitchen Supervisor

06/28/2022

supervise the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Maintenance Technician

06/28/2022

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Marriott St. Louis West
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Public Area Attendant

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Laundry Attendant

06/28/2022

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Barista

06/28/2022

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

Sheraton Westport Plaza Tower
Concierge Attendant

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  6. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy hotel activity.
Room Service Server

06/28/2022

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.

Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Banquet Server

06/28/2022

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Barista

06/28/2022

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

Maintenance Technician

06/28/2022

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

St. Louis Aquarium
Dive Safety Officer

06/28/2022

Position Summary This position is responsible for managing the day-to-day dive program in the Aquarium in response to the Dive Control Board. Primary responsibilities include dive operations with emphasis on the care, wellbeing, and management of all animal habitats and equipment under the facility’s care; maintenance of all habitats; and positive management of all staff within the Life Sciences Department. This position is responsible for managing and updating the facility’s Dive Program to maintain compliance with all local, federal and industry standards to ensure highest level of safety, efficiency and operational readiness of all divers. Duties & Responsibilities
• To manage, support and supervise all staff within the dive program of the Life Sciences Department to ensure highest level of safety, courtesy, education, efficiency and operational readiness.
• To oversee and ensure the safety of diving projects and operations.
• Complete understanding of AAUS and OSHA diving regulations as well as current industry accepted dive practices.
• To maintain positive representation to professional agencies, institutions and various committees.
• Ensure compliance of health and safety standards in accordance with local municipality, state and federal rules and regulations.
• Maintain animal care and habitats compliance of facility specific policies and procedures.
• Manage the diving schedule of Life Sciences staff, in coordination with the Life Science managers and seniors, to ensure adequate staffing levels are maintained for all scheduled and non-scheduled dive operations.
• Monitor the diving inventory and departmental expenditure in order to reduce loss/waste, control costs and accurately communicate expenses.
• Maintain up-to-date electronic records on dive operations.
• Monitor and identify animal health concerns, disease diagnosis and water quality.
• Communicate to the Animal Care Managers of any observed animal health.
• Assist in the development and implementation of policy and procedure documents as agreed by the dive control board.
• Manage dive emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
• Assist in the preparation of periodic dive reports for all Life Sciences Department activities.
• In collaboration with Guest Experience Department, ensure habitats and programs engage, educate and entertain diverse audiences.
• Work closely with the Aquarium Foundation to train and schedule volunteers and to ensure volunteers and educators provide exemplary guest service and engagement.
• Perform daily dive requirements.
• Other duties as assigned.

Public Area Attendant

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Guest Experience Entertainer

06/28/2022

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while providing memorable guest moments.
Duties & Responsibilities

Ropes Course / Mirror Maze Supervisor

06/28/2022

Responsible for assisting in the overall operations and efficiency across Admissions, Guest Experience and Housekeeping. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service throughout the ropes course, in a professional and courteous manner. This role will lead a team to adhere to strict safety standards, while providing memorable guest moments.

Ropes Course / Mirror Maze Manager

06/28/2022

Responsible for the safety and guest experience across Admissions, Guest Experience and Housekeeping. This position is responsible for the direction, organization and overall guest experience of the Ropes Course operations. The Ropes Course Manager will motivate and inspire team members to perform at their very best through role modeling, providing feedback, recognition, respect and frequent communication. This role will also lead a team to adhere to strict safety standards, while providing memorable guest moments.

Guest Experience Associate – Ropes/Mirror

06/28/2022

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner.  This role will also adhere to strict safety standards, while providing memorable guest moments.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Guest Experience Associate

06/28/2022

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.
Duties & Responsibilities

 

St. Louis Union Station Soda Fountain
Server Assistant

06/28/2022

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Host/Hostess

06/28/2021

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Starbucks - The Cheshire
Barista

06/28/2022

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

Starbucks - Westport Plaza
Barista

06/28/2022

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

The Cheshire
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Kitchen Supervisor

06/28/2022

supervise the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.

Houseperson

06/28/2022

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Maintenance Technician

06/28/2022

The St. Louis Wheel
Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Attendant Loader

06/28/2022

Maintenance Technician

06/28/2022

Train Shed
Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Host/Hostess

06/28/2021

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Union Station
Valet Parking Attendant

06/28/2022

Job Responsibilities

Though job responsibilities vary based on company and venue.

  • Park and retrieve cars
  • Greet customers
  • Manage the Valet Podium
  • Organize vehicles
  • Manage parking area (barricades, directing traffic, etc.)
  • Protect cars
  • Basic car servicing (jump a car)
  • Wear a uniform
  • Groom appropriately
  • Hand out Claim Tickets
  • Manage Keys

 

Concierge Attendant

06/28/2022

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  6. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy hotel activity.
Room Service Server

06/28/2022

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.

Event Meeting Manager

06/28/2022

Phase One 3-6 months

  • Phone Answering
    • Phone inquiries, enter into FDC
    • General calls on the Sale line
  • Print and Distribute Door Cards
  • Print and Distribute Readerboads
  • Resumes Distribution
  • FDC Computer Training Modules

Phase Two 6-8 months

  • Continuation of Phase One tasks
  • Complete ownership of the BEO distribution and daily changes
  • Attends Staff and Resume Weekly
  • Attends BEO meeting daily
  • Details all groups booked between 15-45 days prior to arrival
  • Attends majority of site inspections for Weddings
  • Attends majority of site inspection for small to mid size corporate
  • Shadows the following manager for two days (non consecutively)
    • Catering Manager
    • Group Sales Manager
    • Convention Services Manager
    • Business Transient Sales Manager
    • Executive Chef
    • Banquet Manager
    • Housekeeping Manager
    • Front Office Manager
  • Hilton University Courses as assigned (I NEED TO RESEACH THESE)

Phase Three 8-12 months

  • Continuation of Phase One and Two tasks
  • Client Events/Entertainment with manager
  • Attends Complex Site inspections
  • Responds to leads via
    • CVENT
    • Simpleview
    • MeetingBroker
  • Creates Proposal
  • Learn contracting language, the intention of LHM’s standard clauses
  • Continuation of Hilton University Course

Read “Taming the Email Beast” and one additional le

Kitchen Supervisor

06/28/2022

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products

Manager On Duty (MOD)

06/28/2022

Interact positively with customers promoting hotel facilities and services.  Resolve guest issues by conducting thorough research of the situation in order to choose the most effective solution to satisfy the parties involved, while maximizing hotel profitably.

  1. Move throughout the facility to visually monitor and take action to ensure service standards are being met in all departments. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
  2. Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of the entire hotel. Visually inspect all areas of the hotel on a daily basis to ensure cleanliness, safety and efficiency of the entire operation. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise and advise key personnel of emergency procedures.
  3. Investigate accidents, thefts, property loss, company policy violations and unlawful activities. Document details, take immediate appropriate action when necessary and advise management. Keep guest and employee safety as primary concern.
  4. Coordinate and monitor for efficiency safety and security related programs for overall hotel including: evening lost and found process, issuance of hotel keys, fire preparedness training, and evacuation drills, etc.
Front Desk Agent

06/28/2022

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

Public Area Attendant

06/28/2022

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Audio Visual Tech

06/28/2022

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.

Kitchen Supervisor

06/28/2022

supervise the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.

Banquet Set-up

06/28/2022

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Engineering

06/28/2022

Ensure comfort and safety of guests and employees by performing repairs and preventive maintenance to building and grounds.

Room Attendant

06/28/2022

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Banquet Server

06/28/2022

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Bellperson

06/28/2022

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

 

Night Auditor

06/28/2022

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

 

Bartender

06/28/2022

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.

 

Maintenance Technician

06/28/2022

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Host/Hostess

06/28/2021

Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Westport Social
Barback

06/28/2022

Ensure that the bar is set and maintained so that the bar staff has everything it needs to run an effective operation, as well as maintaining the cleanliness of the outlet, running food, and set-up and breakdown of the bar.

Loss Prevention/Security

06/28/2022

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

 

Dishwasher

06/28/2022

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

 

Server

06/28/2022

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Cook

06/28/2022

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.