Crowne Plaza St. Louis Airport - Lodging Hospitality Management

Crowne Plaza St. Louis Airport

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.


Sales Manager/EMM

Tuesday, June 28

Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. Compiles and/or directs the preparation of reports pertaining to the operation of the Sales, Front Office, and Housekeeping Departments. Supervise the development and implementation of departmental business plans, annual budgets, and monthly forecasts.  Monitor period to date status of sales goals, implement contingency plans and revise reports as necessary. Develop and conduct persuasive verbal and written sales presentations to prospective clients. Conduct property site inspections with potential large groups.  Internally promote LHM marketing programs.  Meet with and entertain clients, requiring some travel. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. Work closely with the Reservations Manager to determine the proper selling and control strategy of room sales for the hotel. Organize and/or attend scheduled Sales Department and related meetings. Train and develop Sales staff, conduct meaningful performance reviews for the Management Team in the Sales office. Ensure training programs are conducted regularly and LHM’s standards of performance are met.  Give guidance and counsel staff toward improvement.


Assistant Front Office Manager

Tuesday, June 28

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.

Housekeeping Supervisor

Tuesday, June 28

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.


Server Assistant

Tuesday, June 28

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.


Shuttle Driver

Tuesday, June 28

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.


Room Attendant

Tuesday, June 28

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.


Bartender

Tuesday, June 28

To prepare and serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Acts as a cashier for the bar area.