Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints.  Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.

Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.

Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.