To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Ensure all guests are being treated in an efficient and courteous manner and that all Hilton standards are being applied.

1. Responsible for the hiring, training, and direction of new department employees.
2. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
3. Work in conjunction with accounting to maintain and minimize levels of account receivables.
4. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
5. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
6. Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.
7. Ensure the timely completion of performance appraisals.
8. Responsible for the Hilton membership program and ensure that all guests who are members are appropriately recognized, meeting all Hilton standards.

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.