Responsible for overseeing the daily operations of the front office. Also, responsible for greeting and checking in guests, managing reservations, coordinating housekeeping and maintenance staff, as well as managing the billing process. Also responsible for handling any guest complaints, ensuring that they are resolved promptly and to the satisfaction of the guest.

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.