Responsible for positive experience of guests while maintaining the quality standards of the restaurant and superior customer service.

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Provides support to the Housekeeping department with various job duties

Job Responsibilities

Though job responsibilities vary based on company and venue.

• Park and retrieve cars
• Greet customers
• Manage the Valet Podium
• Organize vehicles
• Manage parking area (barricades, directing traffic, etc.)
• Protect cars
• Basic car servicing (jump a car)
• Wear a uniform
• Groom appropriately
• Hand out Claim Tickets
• Manage Keys

1. Ensure that meals are being served in a professional and timely manner by circulating within the outlets and communicating with the kitchen and the order takers. Handle guest complaints.  Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
2. Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
3. Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
4. Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations.

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Provides assistance to the Director of Security to ensure the safety of all guests and employees

Provides assistance to the Maintenance Director to ensure that all equipment is running properly in accordance with local code

Provides exceptional customer service to all guests in the executive lounge