Hilton St. Louis at the Ballpark - Lodging Hospitality Management

Hilton St. Louis at the Ballpark

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.


Room Service Server

Thursday, December 01

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.


Executive Lounge Sever (Concierge Lounge)

Thursday, December 01

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.

Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.  Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy


Valet Parking Attendant

Thursday, December 01

Job Responsibilities

Though job responsibilities vary based on company and venue.

  • Park and retrieve cars
  • Greet customers
  • Manage the Valet Podium
  • Organize vehicles
  • Manage parking area (barricades, directing traffic, etc.)
  • Protect cars
  • Basic car servicing (jump a car)
  • Wear a uniform
  • Groom appropriately
  • Hand out Claim Tickets
  • Manage Keys

 


Banquet Captain

Thursday, December 01

Trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.


Cocktail Server

Thursday, December 01

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.


Public Area Attendant

Thursday, December 01

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.


Housekeeping Supervisor

Thursday, December 01

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.


Loss Prevention/Security

Thursday, December 01

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.