Job Responsibilities

Though job responsibilities vary based on company and venue.

• Park and retrieve cars
• Greet customers
• Manage the Valet Podium
• Organize vehicles
• Manage parking area (barricades, directing traffic, etc.)
• Protect cars
• Basic car servicing (jump a car)
• Wear a uniform
• Groom appropriately
• Hand out Claim Tickets
• Manage Keys

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with the appropriate equipment for guests’ dining experience. Also requires cleaning of physical surroundings.

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

7. Problem solve, resolve all customer issues.
8. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
9. Complete all other duties assigned by your supervisor or manager.

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Provides assistance to the Maintenance Director to ensure that all equipment is running properly in accordance with local code

Greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates and close out guest accounts upon completion of stay.

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Assist with preparation, serving, and cashiering of all Corner Shop outlets.

Oversees the security department in the absence of the Director of Security to ensure that all guests and employees are safe

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.