Escorts arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles.  Provides information about hotel facilities and accommodations.

Job Responsibilities

Though job responsibilities vary based on company and venue.

• Park and retrieve cars
• Greet customers
• Manage the Valet Podium
• Organize vehicles
• Manage parking area (barricades, directing traffic, etc.)
• Protect cars
• Basic car servicing (jump a car)
• Wear a uniform
• Groom appropriately
• Hand out Claim Tickets
• Manage Keys

To courteously answer telephones, take orders, handle all calls and cash/credit transactions

Assure efficient collection, sorting, cleaning and distribution of laundry in order to provide high quality laundry services to our guests.

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and House person staff to maintain LHM’s high standard of cleanliness.

To clean guest hallways, linen closets, and provide room attendants with supplies to ensure LHM’s  high standards of cleanliness.

Responsible for maintenance, set up, food production and quality control of all meat, fish, fowl and other food items prepared in the kitchen.

Position Summary

Answers and directs incoming calls from inside and outside the hotel. Takes Room Service orders. Identifies all guest needs and handles their requests. Dispatches attendants and other hotel staff via two-way radio and telephone. Member of Emergency Response team.

Example of Duties

Essential Functions

1. Answers and directs all external incoming telephone calls following LHM’s telephone etiquette.
2. Answers all internally generated guest and delivery-related associate calls.
3. Dispatches delivery, security, banquets, engineering, housekeeping and others.
4. Takes room service orders from guests over the telephone. Enters orders into Micros system. Communicates special instructions to the kitchen and expediters. Up-sells Room Service orders.
5. Posts room service charges, settles tickets, completes employee financial and closes day procedures.

To manually set up, break down, and service all meeting rooms in accordance with Hilton’s high standards of quality.

Installs, maintains and repairs equipment according to established standards including but not limited to plumbing, electrical, and heating and cooling systems.

Performs a variety of tasks related to carpentry, painting and pool maintenance.

This position requires the ability to stoop, kneel, crawl and use ladders to 20 feet working heights.

Position requires lifting of tools, equipment and materials weighing up to 75 pounds.

Skilled in the use of basic hand tools, electrical tools and familiarity with parts and materials and supplies needed to perform duties.

Knowledge of HVAC system, hot water systems, kitchen and laundry equipment, electrical repairs, plumbing repairs, drywall, ceramic tile repairs, painting and wall covering repairs, swimming pool and spa maintenance.

Complete all other duties as assigned by management.

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton’s high standards of quality.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.