POSITION SUMMARY
Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS
Check station before, during and after shift for proper table set-up, teardown, and upkeep.
Greet guests promptly and in a friendly and courteous manner. Address the guest by name every time using 4Core. Upsell with knowledge of liquor, beer, wine, apps, dinners, desserts, and restaurant promotions
Record food and beverage orders from the guests accurately, repeating information back to the guest, and by using a guest check/ticket.
Ability to use POS system to accurately provide kitchen and bar with guests order. Able to denote special modifications like allergies, diets, etc.
Check completed orders for accuracy prior to serving. Deliver food promptly, serve hot food hot and cold food cold. Include appropriate condiments. Lift trays weighing up to 30 pounds.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages at as necessary and check with guests for overall satisfaction.
Offer and upsell dessert to every guest and offer after dinner drinks and coffee.
Promptly present accurate guest check and accurately process cash, credit card and/or voucher transactions.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Help in clearing and resetting tables.
Perform all assigned Pre and Post shift side work
Perform any general cleaning tasks using standard property cleaning products to adhere to health standards.
Assist in the dining room and other duties as assigned, including cross-training.
Report any suspicious persons or activities to a supervisor immediately.
Discover and responds to customer needs.
Maintains regular and consistent attendance and punctuality.
All other duties assigned by manager.

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Act as Manager on Duty on occasion and respond to emergency codes.

To clean and stock guest rooms to ensure the company’s high standards of cleanliness.

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.