Marriott St. Louis Airport - Lodging Hospitality Management

Marriott St. Louis Airport

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.


Assistant Front Office Manager

Tuesday, June 28

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  2. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest’s needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
  3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.
  4. Promptly answer the telephone, within three rings at the service promise help desk and front desk. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.
  5. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  6. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.

Pg. 2 – Guest Service Agent – Job Description

 

  1. Problem solve, resolve all customer issues.
  2. Receive wake up call requests form guests, repeat information including guest’s name, wake up time and room number back to caller as it is taken, accurately and expediently log or input information via a manual or computerized system. When automated system not available, deliver wake up calls at the requested time, wishing the caller a good morning and providing the temperature.
  3. Complete all other duties assigned by your supervisor or manager.

Catering Manager

Tuesday, June 28

A catering sales manager targets and coordinates catering sales efforts. The job involves initiation and development of quality leads to ensure growth of catering sales.

The primary responsibility of a catering sales manager is to develop existing business and solicit new catering business through catering lead generation and catering sales marketing. The sales manager solicits new catering customers through traditional and non-traditional sales techniques.

 

Other important duties include booking, selling, planning and coordinating all special social events while assuring the highest level of customer service. Generating revenue, establishing new accounts, monitoring booking space, booking repeat business while keeping quality consistently high, conducting catering sales presentations and catering sales calls also falls under the purview of a catering sales manager job.

 

Market

 

Corporate, Government, Association, Local Social Catering, Class/Family Reunions and Weddings

 

Duties & Responsibilities

Qualify needs of client/business, conduct site inspections, generate proposals, prepare contracts, work as customer liaison between client and hotel, create banquet event orders, collect payment, on-site for execution of events, post con follow up and re-solicit as necessary.

Skills

 

Demonstrates strong verbal and written communication skills

Teamwork Oriented

Maintains a Good Energy Level

Thorough and Organized

Professional

Punctual


Kitchen Supervisor

Tuesday, June 28

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products


Manager On Duty (MOD)

Tuesday, June 28

Interact positively with customers promoting hotel facilities and services.  Resolve guest issues by conducting thorough research of the situation in order to choose the most effective solution to satisfy the parties involved, while maximizing hotel profitably.

  1. Move throughout the facility to visually monitor and take action to ensure service standards are being met in all departments. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
  2. Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of the entire hotel. Visually inspect all areas of the hotel on a daily basis to ensure cleanliness, safety and efficiency of the entire operation. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise and advise key personnel of emergency procedures.
  3. Investigate accidents, thefts, property loss, company policy violations and unlawful activities. Document details, take immediate appropriate action when necessary and advise management. Keep guest and employee safety as primary concern.
  4. Coordinate and monitor for efficiency safety and security related programs for overall hotel including: evening lost and found process, issuance of hotel keys, fire preparedness training, and evacuation drills, etc.

Cocktail Server

Tuesday, June 28

Service of food and/or beverages to include the order-taking and delivery of any food and/or beverage items.  This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.


Front Desk Agent

Tuesday, June 28

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.


Audio Visual Tech

Tuesday, June 28

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.


Kitchen Supervisor

Tuesday, June 28

supervise the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards.