Sheraton Westport Plaza Tower - Lodging Hospitality Management

Sheraton Westport Plaza Tower

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

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Or download and print a PDF Application for LM Services, Inc.


Reservation Agent

Tuesday, August 09

We are looking for an enthusiastic individual to answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to ensure and process reservations for guest accommodations accurately and in a timely manner consistent with Hilton’s high standards of quality. The position duties include: Promptly providing accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Assign reservations based on guest preferences and availability. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Enter rooming lists and input reservations on a daily basis and update changes that are made throughout the day. Work with the Sales department to assure all items are correct (routing, billing and group room blocks are managed). Check websites that do not interface and input reservations daily. Monitor room type availability, block guests in appropriate rooms due to requests. Review arrivals on a daily basis and assure that all room type requests are met for all guests when possible and watch future dates for possible concerns. Assure Diamond and Gold members are blocked correctly. Alert other departments of special requests, concerns or special need guests (Housekeeping, Front Desk, Food and Beverage). Monitor arrivals on a daily basis at least 2 times a day. Monitor and assist with the Nor1 upgrade system to manage room upgrades. Block group rooms (from airlines to family reunions) to assure that they are in the appropriate location in the hotel and make sure the requests of the groups are fulfilled (close to, next to, suite, double room, etc). Follow up on no shows and alert sales managers of group no shows and bill all no shows, handle phone calls with people contesting no show charges.

Previous hotel experience preferred.


Revenue Analyst

Tuesday, August 09

Build group blocks, monitor all group pickup, and ensure property inventory levels, and alert DRM if there are any concerns with pick up on blocks.

Analyze hotel room types with implementing strategies to maximize on upsell opportunities.

Utilize various systems to assist in the preparation of the monthly forecast, monthly reports, monthly no show analysis, and demand calendar.

Accurate preparation of daily reports, weekly forecast, and any adhoc analysis.

Assist revenue manager in preparation for weekly Revenue strategy meeting.

Manage group distribution channels group ResLinks, Passkey, CVC, Experient, and any other group booking channel.

Sales: Supporting relationships on existing current accounts and target accounts with the Sales team.  As well, keeping great relations with transient guest, business transient accounts, and internal customers.

Assist in third party website management by alerting DRM with any concerns or rate changes.


Assistant Manager Starbucks @ Sheraton

Tuesday, August 09

Assist the General Manager in coordinating the activities of the staff to deliver quality product and service to Starbucks customers.

Interview, select, train, supervise, counsel and discipline Starbucks staff for the efficient operation of the Store. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.

Interact positively with customers, resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain communication with all departments to ensure customer service needs are met.

Move throughout facility and staff areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.


Concierge Attendant

Tuesday, August 09

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  6. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy hotel activity.

Room Service Server

Tuesday, August 09

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.


Front Desk Agent

Tuesday, August 09

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.


Audio Visual Tech

Tuesday, August 09

Ability to troubleshoot both Apple and Windows devices preferred.
Experience with PowerPoint preferred.
Experience with virtual platforms such as Teams, Zoom, and GoToMeeting preferred.
Basic network troubleshooting preferred, but not required.
Basic knowledge of audio and video signal flow required.

Physical Requirements:
Must be able to tape down cabling runs on the floor of meeting space.
Must be able to lift up to 50 pounds.

Availability:
All.

This is a front of house position, and you will be interacting directly with clients daily for all AV needs.

Must have a car and driver’s license.


Loss Prevention/Security

Tuesday, August 09

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.