Oversees the well-being of the animals through training staff members

Responsible for ensuring guests at the Aquarium have a positive experience through the supervision of the team

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while providing memorable guest moments.
Duties & Responsibilities

Position Summary:

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail experience.

Duties & Responsibilities:

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction and sales KPIs in order to meet and exceed guest expectations.
• Observe and report daily facility conditions and situations to the Merchandise Manager & Supervisor.
• Ensure the shop is clean, safe and presented to the highest of standards.
• Operate Point of Sale system to carry out retail transactions.
• Adhere to all cash handling procedures to ensure accurate bank is kept.
• Capture all products and sales data appropriately and accurately.
• Manage guest experience and flow to ensure a safe and enjoyable journey.
• Work with the team to ensure guest experience targets are achieved.
• Keep up-to-date on all new products and offerings.
• Maximize sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Maximize customer interest and sales levels by displaying products appropriately.
• Conduct stock takes as required.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner.  This role will also adhere to strict safety standards, while providing memorable guest moments.

Responsible for the Aquarium’s maintenance/life support team to support the operation, maintenance and repair of facilities and equipment associated with live animal habitats.  Management and preventative maintenance of all life support system (LSS) equipment, including but not limited to pumps, sand filters, UV, ozone generators and other equipment that are critical to animal health

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.