Union Station - Lodging Hospitality Management

Union Station

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.


Staff Accountant

Tuesday, August 09

  1. Monitor all relative paperwork daily necessary to stay within company billing standards. This applies to all balances/credits on the City Ledger, House Accounts and Group Masters unless previously advised otherwise.
  2. Group bills assembled and invoiced/charged within 3 business days of checkout. Groups that are not direct bill approved must have the payment or credit card authorized in full 72 hours prior to arrival.
  3. Courtesy calls made within 10 business days to validate the receipt and accuracy of the invoice.
  4. Client must be contacted if payment not received within 30 day payment terms.
  5. Detailed written records must be kept on attempts to contact client including date, name, phone number and email. Emails should be printed for easy reference.
  6. A/R files must be kept in as outlined in A/R SOP
  7. Good communication must be kept with the Accounting, Front Desk and Sales departments to ensure timely billing.
  8. All files must be neatly organized and maintained on a daily basis. In the event of an absence from work, files must be readily and easily accessible.
  9. Maintain current direct bill applications and obtain same for all new accounts. Check on references and determine client’s ability to pay in a timely manner then route to Controller for approval.

Convention Services Manager

Tuesday, August 09

  1. Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
  2. Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
  3. Review sales contracts as well as other important information, i.e., room block, cut off date, special concessions and attrition clauses and validate with client via turnover letter.
  4. Book and detail groups with 9 rooms and under that may include 1-30 people.
  5. Develop and conduct persuasive verbal and written sales presentations to prospective clients. Conduct property site inspections with potential large groups.  Internally promote LHM marketing programs.  Meet with and entertain clients, requiring some travel.
  6. Work closely with the Reservations Manager to determine the proper selling and control strategy of room sales for the hotel.
  7. Organize and/or attend scheduled Sales Department and related meetings.

 


Concierge Attendant

Tuesday, August 09

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  6. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy hotel activity.

Room Service Server

Tuesday, August 09

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.


Valet Parking Attendant

Tuesday, August 09

Job Responsibilities

Though job responsibilities vary based on company and venue.

  • Park and retrieve cars
  • Greet customers
  • Manage the Valet Podium
  • Organize vehicles
  • Manage parking area (barricades, directing traffic, etc.)
  • Protect cars
  • Basic car servicing (jump a car)
  • Wear a uniform
  • Groom appropriately
  • Hand out Claim Tickets
  • Manage Keys

 


Kitchen Supervisor

Tuesday, August 09

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products


Front Desk Agent

Tuesday, August 09

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.


Public Area Attendant

Tuesday, August 09

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.