Union Station - Lodging Hospitality Management

Union Station

How to Apply
Inquiries Call 314-434-9500 or email humanresources@lhmc.com.

Click Here to Apply Online

Or download and print a PDF Application for LM Services, Inc.


Valet Parking Attendant

Tuesday, June 28

Job Responsibilities

Though job responsibilities vary based on company and venue.

  • Park and retrieve cars
  • Greet customers
  • Manage the Valet Podium
  • Organize vehicles
  • Manage parking area (barricades, directing traffic, etc.)
  • Protect cars
  • Basic car servicing (jump a car)
  • Wear a uniform
  • Groom appropriately
  • Hand out Claim Tickets
  • Manage Keys

 


Concierge Attendant

Tuesday, June 28

  1. Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  2. Promptly and courteously answer telephone calls, take and deliver guest messages as necessary, deliver mail, small packages and facsimiles. Requires continuous sitting, standing and movement throughout hotel.
  3. Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, child care, florists, etc.
  4. Register VIP guests per prescribed registration procedures, either manually or through a Property Management System. Promote special marketing programs.
  5. Distribute printed materials such as brochures of local attractions, restaurants, shops, etc. Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  6. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems or direct the guest to the most appropriate person to assist them.  Remain calm and alert especially during emergency situations and heavy hotel activity.

Room Service Server

Tuesday, June 28

Set up room service trays and tables in anticipation of incoming orders. Retrieve check from order taker and place order with kitchen. When picking up, ascertain that the order is complete and prepared to menu or guest specifications.  Ensure appropriate condiments and service ware are provided. Carry trays up to 30 pounds or push wheeled carts to deliver food and beverage orders to the guest room within the prescribed time frame. Set up trays per guest satisfaction in the room, repeat order to guest and present guest check and pen for signature.  Advise guest of tray removal procedure and ask if anything else may be provided. Promptly remove trays and tables from guest floors and returning them to designated locations. Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders using a guest check or tickets, repeat items back to guest to ensure accuracy and quote expected arrival time with speed and accuracy. Prepare complimentary fruit baskets and deliver to guest rooms.


Event Meeting Manager

Tuesday, June 28

Phase One 3-6 months

  • Phone Answering
    • Phone inquiries, enter into FDC
    • General calls on the Sale line
  • Print and Distribute Door Cards
  • Print and Distribute Readerboads
  • Resumes Distribution
  • FDC Computer Training Modules

Phase Two 6-8 months

  • Continuation of Phase One tasks
  • Complete ownership of the BEO distribution and daily changes
  • Attends Staff and Resume Weekly
  • Attends BEO meeting daily
  • Details all groups booked between 15-45 days prior to arrival
  • Attends majority of site inspections for Weddings
  • Attends majority of site inspection for small to mid size corporate
  • Shadows the following manager for two days (non consecutively)
    • Catering Manager
    • Group Sales Manager
    • Convention Services Manager
    • Business Transient Sales Manager
    • Executive Chef
    • Banquet Manager
    • Housekeeping Manager
    • Front Office Manager
  • Hilton University Courses as assigned (I NEED TO RESEACH THESE)

Phase Three 8-12 months

  • Continuation of Phase One and Two tasks
  • Client Events/Entertainment with manager
  • Attends Complex Site inspections
  • Responds to leads via
    • CVENT
    • Simpleview
    • MeetingBroker
  • Creates Proposal
  • Learn contracting language, the intention of LHM’s standard clauses
  • Continuation of Hilton University Course

Read “Taming the Email Beast” and one additional le


Kitchen Supervisor

Tuesday, June 28

  1. Prepares all foods in accordance to standard recipes and as specified by the guest. Oversees food preparation and kitchen staff to ensure quality production.  Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items.
  2. Checks and controls the proper storage of product and portion control, i.e. especially high cost meat and fish items.
  3. Keeps refrigeration, storage and working areas in clean, working condition to comply with health department regulations.
  4. Ensures all equipment in working areas is clean and in proper working condition.

Prepares requisitions for supplies and food items for production in work station.  Processes other necessary paperwork accurately and in a timely manner.  Reads and employs math skills to appropriately prepare items according to recipes.  Requires stamina for standing and strength for lifting and moving products


Manager On Duty (MOD)

Tuesday, June 28

Interact positively with customers promoting hotel facilities and services.  Resolve guest issues by conducting thorough research of the situation in order to choose the most effective solution to satisfy the parties involved, while maximizing hotel profitably.

  1. Move throughout the facility to visually monitor and take action to ensure service standards are being met in all departments. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
  2. Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of the entire hotel. Visually inspect all areas of the hotel on a daily basis to ensure cleanliness, safety and efficiency of the entire operation. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise and advise key personnel of emergency procedures.
  3. Investigate accidents, thefts, property loss, company policy violations and unlawful activities. Document details, take immediate appropriate action when necessary and advise management. Keep guest and employee safety as primary concern.
  4. Coordinate and monitor for efficiency safety and security related programs for overall hotel including: evening lost and found process, issuance of hotel keys, fire preparedness training, and evacuation drills, etc.

Front Desk Agent

Tuesday, June 28

Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet Hilton’s high standards or quality.


Public Area Attendant

Tuesday, June 28

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.