Merchandise Associate - Lodging Hospitality Management

Merchandise Associate

Position Summary:

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail experience.

Duties & Responsibilities:

  • Adhere to company policies and procedures.
  • Strive to achieve customer satisfaction and sales KPIs in order to meet and exceed guest expectations.
  • Observe and report daily facility conditions and situations to the Merchandise Manager & Supervisor.
  • Ensure the shop is clean, safe and presented to the highest of standards.
  • Operate Point of Sale system to carry out retail transactions.
  • Adhere to all cash handling procedures to ensure accurate bank is kept.
  • Capture all products and sales data appropriately and accurately.
  • Manage guest experience and flow to ensure a safe and enjoyable journey.
  • Work with the team to ensure guest experience targets are achieved.
  • Keep up-to-date on all new products and offerings.
  • Maximize sales opportunities that will add to the guest experience.
  • Provide unique and memorable experiences to guests.
  • Attend training programs to achieve the best guest experience.
  • Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
  • Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
  • Assist in other departments as required.
  • Maximize customer interest and sales levels by displaying products appropriately.
  • Conduct stock takes as required.
  • Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.